Privacy Policy

Sparklin’ Spaces Cleaning Services (“Sparklin’ Spaces”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (“POPIA”) of South Africa.

This Privacy Policy explains how we collect, use, store and protect your information when you use our website, booking forms or contact us for services.

1. Information We Collect

We may collect the following personal information:

• Full name and surname
• Phone number
• Email address
• Physical address
• Suburb and service location
• Booking preferences and requested services
• Messages submitted through our forms
• Website usage information and analytics

2. How We Use Your Information

Your information is collected for the following purposes:

• To respond to booking requests and enquiries
• To provide cleaning services
• To contact you regarding your booking
• To improve customer service and website functionality
• To comply with legal and business obligations

3. POPIA Compliance

In terms of POPIA, Sparklin’ Spaces undertakes to:

• Process personal information lawfully and transparently
• Only collect information necessary for service delivery
• Keep your information secure and confidential
• Not sell or distribute your personal information unlawfully
• Allow you to request correction or deletion of your information where applicable

4. Consent

By using our website or submitting a booking request, you consent to the collection and processing of your personal information as outlined in this Privacy Policy.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure or destruction.

6. Third-Party Services

Our website may use trusted third-party services including:

• Website hosting providers
• Email delivery services
• Analytics and security tools
• WhatsApp communication services

These providers may process limited information required for functionality and communication purposes.

7. Cookies

Our website may use cookies and analytics tools to improve user experience and understand website usage.

8. Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where legally permitted
• Withdraw consent where applicable

9. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Sparklin’ Spaces Cleaning Services
East London, South Africa
Phone: 060 417 2458
Email: hello@sparklinspaces.co.za

10. Policy Updates

Sparklin’ Spaces may update this Privacy Policy from time to time. Any updates will be published on this page with the revised date.